FAQs for registration and login
Add NBEarn to the white list of your anti-virus software
Anti-virus software such as Kaspersky，Norton，AVG AntiVirus may block the NBEarn process by mistake. In case of being blocked, please add 'earncore.exe' to the white list of the anti-virus software before you install NBEarn.
NBEarn is very safe. The reason why it will be blocked by mistake is that NBEarn spends CPU resources to obtain money, which will lead to high power costs. To save system resources, anti-virus software sometimes turns off some high-power-cost programs executed in the background.
Prompt invalid domain name when you log in
- If you have bound your NBdomain with Vbox ID, but still prompt an invalid domain name, it may cause by the following reasons:
- You are using a newly registered VBox domain name. New NBdomains need 3 to 5 minutes to take effect, please wait several minutes, and log in again. If it prompts an invalid domain name after 10 minutes, go on with the following steps.
- Go to the Vbox applet and click the ‘me’ tab. Check the top of the page to see if there are words that are 'bind to an NBdomain' shown under your username.
- Check if the domain name showed there is the same as you just input. The domain name is case-sensitive.
- If there is no domain name shown on the theme page, you may have logged in with a different Vbox ID or your domain name is still not taking effect. You can contact us or reply to this post.
Login with another device.
- Go to Vbox applet and click the ‘me’ tab, turn on Cloud Backup.
- Choose Sign in to Vbox Cloud on another device, and log in with your Vbox cloud account.
The authorization window with a QRcode closed after you authorize and nothing else happened.
- It may be caused by the NBdomain name you input is not the same domain name you bind with your current Vbox ID.
Prompt Failed to connect after clicking the START button
- The problem is caused by the wrong version of the Maxthon browser which means the Maxthon current version is not matching your NBEarn Extension.
- Download the latest version and reinstall the Maxthon browser. https://c.nbdomain.com/d/2